Customer Reviews
4.6 Based on 9 Reviews
5 ★
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DR
02/12/2025
Donald R.
United States

Ironically the best light in the business but the worst customer service in the business simultaneously.

I have a severe spinal injury and a service dog that requires me to have a good torch. I pulled the trigger on the H19R and then went to leadlanders website to purchase an extra battery and 2 charging cables. Nowhere in the description did it say that you have to have a second $120.00 box battery accessory which they are out of stock on to charge another battery other than taking the money in the headlamp out and putting the battery recharged inside. I contacted loved ones are by telephone fax and e-mail and no one got back to me. They have to be 1 of the worst customer service experiences I have ever had. Their lights are in my opinion much better than Fenix when you ask a certain question no one gets back to you. I cancelled the orders which were placed on a Sunday by e-mail phone and fax and they still shipped the two cables to me claiming it was out of their hands. I sent them pictures from UPS showing that they did not have possession of the product and bloodlines are dead and still lied to me. If they think that taking this position is a good one I tell him to rethink it as Jason Statham said in beekeeper. I would not walk I would run away from these people because eventually you're gonna have a question or a problem with your product and no one will be around to answer it except Google or Reddit.

T
01/09/2025
Travis SVG verified by SHOP
United States

The battery in my headlight/headlamp lasts so long I didn’t even need to swap out my batteries 😁

RC
12/24/2024
Richard C.
United States

Perfect battery

Great to get a replacement battery,just need a battery for the 14r model but not available??? When I need to know

Disruptive Innovators

Ledlenser, a German company, was started by two ingenious brothers enthusiastic about the idea of harnessing the power of LED technology and bringing light to the darkest of situations.

Meticulously Designed

Advanced German engineering are the core principles that guide our meticulous and intentional consumer centric design process to last a lifetime.

Ready and Able

Be ready and able in the darkest of work, home or outdoor situations. Be empowered and prepared to solve problems in the unknown and free to go further and explore.